Service agreements are always customise consisting of different Normet service products mentioned above. Service solution will be built together with customer. Level of an agreement can vary from support type of agreement (including e.g. parts, periodical maintenance, on-call services, and audits) up to guaranteed fleet availability or process performance (including e.g. parts, all maintenance activities, operator trainings and process audits).
Service Agreements
Service Levels
Service Agreements consists of four distinct service levels to meet the different needs customers have for improving their fleet availabilities through professional parts and maintenance practices. The service levels and respective agreements are:
- Parts Availability – service level
- Fleet Support – service level
- Fleet Availability – service level
- Process Performance – service level
Normet Service Offering
Genuine Parts
At Normet, thanks to decades of experience in manufacturing mining and tunnelling equipment, we fully understand your business. As a leading global OEM, we are committed to providing a total solution to your spare parts needs. Of course, all our spare parts are manufactured to the highest possible standards to help maintain the safety and profitability of your projects.
Onsite Services
Normet’s Onsite Services are designed to keep your underground equipment operating at peak performance—right where you need it. From health checks and preventive maintenance to expert supervision and training, our field teams help reduce downtime, extend equipment life, and improve safety. With Normet onsite, you can focus on your core operations while we ensure your fleet runs efficiently and reliably.
Normet Training Solutions
We provide training for the entire Normet product range including mining and tunnelling process and applications
Digital Solutions
Drive smarter operations with Normet’s digital solutions—Connectivity, Analytics, Store, Portal, and Remote Monitoring—designed to boost productivity, visibility, and control.
Upgrades and Modifications
With decades of experience in mining and tunnelling equipment, Normet delivers upgrade and modification solutions that enhance performance, safety, and adaptability to evolving operational needs.
Remanufacturing
Extend the life of your fleet with Normet’s remanufacturing solutions—engineered to restore performance, reliability, and value.
Rentals
Avoid large capital investments while meeting your production goals. Normet Rentals offers flexible, cost-effective access to high-performance mining and tunnelling equipment—backed by full process support.
Used Equipment
Normet used equipment offers a reliable and cost‑effective solution for underground operations. All machines are inspected and prepared to meet operational and safety standards.